With more than 10 years in technical writing and instructional design, I’ve built a career on turning complex technology into steps anyone can follow. I’ve designed ChatGPT Enterprise training that has reached 30,000+ professionals, and I’ve written Claude curriculum for an AI education platform serving 3,000+ advanced AI users and business leaders. I’m currently training teams on Microsoft Copilot at a global manufacturing company of 20,000 people while helping shape its enterprise-wide AI training. I founded Newport Beach AI Solutions to help small business owners put AI to work in their everyday business. I call it AI with a Human Touch.