Name
Classroom Seminars: Session 2 - Topic 2: What’s The Difference Between Customer Service and Customer Focus. Learn How to Create a Competitive Advantage in the Marketplace if you Don’t Want to Compete on Price.
Speakers
Description
Ever wonder why your competitor is always two steps ahead of you?
How do they see future trends and react quickly and you don’t?
Learn what prevents us from seeing market opportunities that are
often right in front of us. Discover the concept of Customer focus.
It's a way of thinking…"Outside-In.” It's not customer service!
It's looking at every facet of your business and asking: How does this add value for the customer, from the customer's point of view?